Commitments to you
Whether you’re a candidate or a client, we’re committed to giving you a positive experience while working with us. Good customer service is at the heart of what we do and we take great care to ensure you’re satisfied.
- We promise to do what we say.
Companies make promises all of the time. Sometimes it can come across as ‘corporate speak’ to tell you what they think you need to hear. At Fraser Dove our promises to you, and the entire life sciences community are a bit different. We’re committed to supporting you, your business and the industry. If we break our promises please let us know as we’ll make sure we put it right.
- We promise to make a difference.
Every time you see our brand across social media, receive an email from one of the team or chat to us across video or in person we want you to learn something new. Something that will make a difference to your career, something that will make a difference to your approach to talent, something that will make a difference to the way you think about life sciences.
- We promise to stand up for what matters.
What matters to a person and a business is different, but we promise to take a stand for what is important to you and what is important to us. If that is shining a light on diversity and inclusion in the life sciences or championing equality, then Fraser Dove will have an opinion. Our team will listen to what matters to you. And we’ll act and support in every way we can.
- We promise to challenge.
That could be challenging you, challenging your businesses processes and also challenging ourselves. By being a talent solutions provider, we can’t be ‘off-the-shelf’ in our advice and approach and that is reflected in our behaviours. Holding a mirror up to ourselves can sometimes be a difficult thing to do but it’s needed now and again to get the best results. And that’s what we pride ourselves on.
- We promise to commit.
Relationships require commitment and we’re focused on building them. We’ll agree with you on mutual service levels in terms of deliverable deadlines and jointly commit to achieve the outcomes we’ve decided on. We’re committed to life sciences. It’s what we know, it’s what we champion, and we’ll never stop sharing the insight and knowledge we’ve built up to help you succeed.
- We promise to create opportunity.
We’re proud of the team we’ve built at Fraser Dove and we continue to create opportunities for all those who work in our team to make a difference to the life sciences. The knock-on effect is that our teams then create opportunity for you every day. The opportunity to find your dream role or the opportunity to grow your business. If we’re not creating opportunities every time we speak with you, then we’re not doing what we set out to do.